Hi everyone, today I will share with you all the information about the implementation of E-Government (E-Government) in Malaysia. E-Government refer to the use of information and communication technology to provide and improve government services, transactions and interactions with citizens, business and other arms of government. It initiative was launched to lead the country into the Information Age.
Government-to-Government
Human Resource Management Information System (HRMIS)
HRMIS provides single interface for government employees to perform human resource functions effectively and efficiently. It helps to standardize all human resource processes for federal, state, statutory body and local authority services.
Generic Office Environment (GOE)
GOE is a powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It facilitates efficient communication, allows collaboration across all workers and ensuring right information reach to right people in a timely manner.
Project Monitoring System (SPP II)
SPP II is an online system that designs to monitors the entire lifecycle of national programs. It also provides a platform for exchanging ideas and demonstrating best practices models in information management and communication services.
You can click to http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf and http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf for detail information about these 7 pilot projects.
Citizen’s Adoption Strategies
In order to attract and encourage citizens to using the E-Government System, few strategies can be carrying out by Government:
o Enhance the security of those E-Government systems to built citizens’ confidence
o Enactment of relevant rules, regulations and policies to govern the implementation of E-Government systems to safeguard, secure and protect the privacy of users
o Organize activities such as advertisement and campaign to educate public about E-Government systems and the benefits that can gain from it
o Simplify the procedures that need to follow by the users in using E-Government systems to increase users’ satisfaction
o Provides E-Government websites with multiple language
o Provides Internet access points and officers to assist the illiterates to benefits from E-Government services
o Fulfill the needs of citizens by understand what are the other services and benefits that they want gain from E-Government system
The 7 pilot projects of the Electronic Government Flagship Application are as
follows:
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah
follows:1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah
The primary delivery models of E-Government can be divided into:
~Government-to-Citizen (G2C)
~Government-to-Business (G2B)
~Government-to-Government(G2G)
Government-to-Citizen
Electronic Services (E-Services)
With E-Services, citizens can conduct transactions with government agencies, such as Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TMB) through various convenient channels (eg: eServices kiosks and Internet) .
Electronic Labour Exchange (ELX)
ELX is one stop-centre for labor market information that supervises by the Ministry of Human Resource (MOHR) to enable employers and job seekers to communicate on the same platform.
E-Syariah
E-Syariah is a case management system that integrated processes related to management of the cases to the Syariah Courts. It eventually improve the quality of service in Syariah Courts as the Syariah judges are able to get access to past cases and obtain the information they need for particular case quicker that before.
Government-to-Business
Electronic Procurement (EP)
EP system enables suppliers to sell goods and services to Government through the Internet. It would cover central contracts, tender and direct purchase.
~Government-to-Citizen (G2C)
~Government-to-Business (G2B)
~Government-to-Government(G2G)
Government-to-Citizen
Electronic Services (E-Services)
With E-Services, citizens can conduct transactions with government agencies, such as Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TMB) through various convenient channels (eg: eServices kiosks and Internet) .
Electronic Labour Exchange (ELX)
ELX is one stop-centre for labor market information that supervises by the Ministry of Human Resource (MOHR) to enable employers and job seekers to communicate on the same platform.
E-Syariah
E-Syariah is a case management system that integrated processes related to management of the cases to the Syariah Courts. It eventually improve the quality of service in Syariah Courts as the Syariah judges are able to get access to past cases and obtain the information they need for particular case quicker that before.
Government-to-Business
Electronic Procurement (EP)
EP system enables suppliers to sell goods and services to Government through the Internet. It would cover central contracts, tender and direct purchase.
Government-to-Government
Human Resource Management Information System (HRMIS)
HRMIS provides single interface for government employees to perform human resource functions effectively and efficiently. It helps to standardize all human resource processes for federal, state, statutory body and local authority services.
Generic Office Environment (GOE)
GOE is a powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It facilitates efficient communication, allows collaboration across all workers and ensuring right information reach to right people in a timely manner.
Project Monitoring System (SPP II)
SPP II is an online system that designs to monitors the entire lifecycle of national programs. It also provides a platform for exchanging ideas and demonstrating best practices models in information management and communication services.
You can click to http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf and http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf for detail information about these 7 pilot projects.
Citizen’s Adoption Strategies
In order to attract and encourage citizens to using the E-Government System, few strategies can be carrying out by Government:
o Enhance the security of those E-Government systems to built citizens’ confidence
o Enactment of relevant rules, regulations and policies to govern the implementation of E-Government systems to safeguard, secure and protect the privacy of users
o Organize activities such as advertisement and campaign to educate public about E-Government systems and the benefits that can gain from it
o Simplify the procedures that need to follow by the users in using E-Government systems to increase users’ satisfaction
o Provides E-Government websites with multiple language
o Provides Internet access points and officers to assist the illiterates to benefits from E-Government services
o Fulfill the needs of citizens by understand what are the other services and benefits that they want gain from E-Government system
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